FAQ

ORDERS

When will my order be shipped?
If the item ordered is in stock, it will be sent between 1-3 business days from the order date. If the item purchased is made to order, please expect between 1-3 weeks before it is shipped out. If you need the item quicker, please contact us. Once mailed, you will receive a shipment confirmation and tracking number. Please note that international orders often take up to 4 weeks to get through customs and be delivered. Depending on the country, you may have to pay additional customs fees when picking up your package. 

We take extra care to pack all items securely so that they arrive safely at their designation. If you receive a damaged package or the package was lost, please contact your local post office immediately. 

How do you pack your ceramics?
All of our ceramics are shipped to you in new corrugated boxes filled with packing peanuts. Although these are not everyone’s favorite packing filler, they are the safest way for your items to arrive to you. We always save clean packing peanuts out of boxes that our studio receives and we reuse those to pack your orders. So you may get some mixed colors or types of peanuts. If we don’t have any to reuse, we only purchase biodegradable organic starch peanuts.

What if an item is out of stock?
When an item sells out, we try to restock as fast as we can. If you would like to know the status of an out of stock item, or recommend that an item should be restocked, contact us.

Do you accept exchanges or returns?
We hope that you are happy with your items as we take great pride in making them. We only accept returns if you have received a faulty item. If the item was damaged in the mail, please contact your local post office and file a reimbursement claim. Some offices will not reimburse ceramics. If this is the case, please shoot us an email and a photo of the broken piece, and we will go from there. If you wish to exchange an item, such as a soft good, it must be in sellable condition and within 7 days or receiving your order. We do not accept exchanges on ceramic pieces. If you wish to exchange an item, please email us at sales@clarkecollective.comfor an authorization and further information. Note that shipping costs are non-refundable and are the responsibility of the buyer. 

What payment types do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Is my credit card information secure?
Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

What is your privacy policy?
We promise we will never sell or give out any information you provide us, to anyone, ever. We hate spam as much as you do.

Do you charge sales tax?
Only orders with designations in California will pay sales tax. 

How can I contact someone about my order?
Direct any questions or concerns to sales@clarkecollective.com. We respond to emails Monday through Friday and will get back to you as soon as we can.

I have a blog. Can I use your product images? 
Of course! Thank you for asking. Please make sure to link our images back to our website or the products page. :) 

Do you have a store or studio I can visit?
Clarke Collective does not currently have a brick and mortar location. We appreciate your interest, but generally we cannot accommodate studio visits at this time.

Are you hiring?
If you are interested in joining the Clarke Collective team, send an email to hi@clarkecollective.com with your resume and a brief note about why you'd like to work together. We may not be hiring at the moment, but will keep you in mind for the future.